Policies

We would kindly like to remind you that our reception is open between 7:00- 19:00

Check-in: 2:00 pm / 3:00 pm (independent studio)
Check-out: 11:00 am / 10:00 am (independent studio)

To protect the environment we provide 2 sets of towels for your stay in Studio and the bed linen is changed every 3 days (if your stay is longer than 5 days) or on visitors request. Housekeeping service during your stay in Studio is on request at additional fee.

Additional bed in standard and superior rooms 120 PLN/ night.
Additional person in studio 120 PLN/ night (max. 2 persons).
Sweet breakfast included – for direct reservations only.
All prices include 8 % of Value Added Tax (VAT).

Arrivals

Our policy is to welcome our guests personally. So that we are well prepared and able to give you our time, we ask you to inform our staff about your arrival time. In case you arrive before our scheduled check-in time your luggage may be kept till your room is ready.

If your check-in is between 19:00- 7:00 we kindly request all our guests to contact us in order to inform us about the exact time of their arrival.

Smoking

For security and other guests comfort smoking is not allowed in any part of the house.

Invoices

Should you require an invoice for your stay, then please do inform us when making your reservation. Due to the new VAT regulations in Poland, we are unable to issue invoices at any later dates, so we ask you to please provide this information at the time of making your reservation.

Cancellations/Prepayment

We kindly ask you to bear in mind that due to the family concept of Cracowdays, and the limited number of rooms, alterations and cancellations, can affect us significantly. Thus we feel ourselves obliged to add the following guidelines:

Individual (up to 2 rooms booked)/short stay (less than 5 nights)

If a cancellation is made:
14 days (2 weeks) or more prior to arrival, then no fee is charged
13 to 4 days prior to arrival, then you are charged the first night deposit
3 days prior to arrival, then the total amount of the deposit will be charged to the card supplied at the time of booking.

Individual (up to 2 rooms booked) / long stay (more than 4 nights)

If the cancellation is made:
31 days or more prior to arrival, then no fee is charged
30 days before arrival then the total amount of the deposit will be charged to card supplied at the time of booking.

Groups (from 3 rooms booked)

If the cancellation is made:
31 days or more prior to arrival then no fee is charged
30 days before arrival then the total amount of the deposit will be charged to the card supplied at the time of booking.

Prepayment
All groups reservations (from 3 rooms booked) and long stay bookings ( more than 4 nights) require pre-payment 30 days prior to day of arrival of guests! Cracowdays reserves the right to cancel the booking should payment not be received.